VantageTrip

Help Centre

Answers to the questions we get asked most.

Getting Started
Is VantageTrip free to join?
Yes, completely free — no membership fees, ever.
How do I earn cashback?
Search and book hotels or flights through VantageTrip while logged in. We earn a commission from our travel partner, and share 50% of it back to you as cashback once your booking is confirmed.
Do I pay more by booking through VantageTrip?
No — you pay the exact same price as booking directly. Your cashback comes from the commission our travel partner already pays us, not from any markup on your price.
Cashback & Timing
Why isn't my cashback available immediately?
Our travel partner only confirms commissions after your trip is completed and their own checks pass — typically 40–60 days. This is their process, not something we can speed up. See our Commission Guide for the full breakdown.
What does "Pending" cashback mean on my dashboard?
It's an early estimate based on a booking that's been made but not yet confirmed by our travel partner. It's a preview, not a guarantee — it can still change if the booking is cancelled or disputed.
Can my cashback be cancelled?
Yes, if the underlying booking is cancelled, refunded, or disputed after the fact — since our own commission for it is cancelled too.
Referrals
How do referral rewards work?
Share your unique referral link. When someone signs up through it and completes a real booking, you earn 20% of the commission as a reward — automatically, no action needed from you.
Do I earn anything just from someone signing up?
Referral rewards are tied to your referral completing a real booking, not just signing up — this keeps the system fair and prevents abuse.
Withdrawals & Verification
Why do I need to verify my identity to withdraw?
It's a standard fraud-prevention step before any real money moves. You'll need to submit a photo of your IC/passport and a quick selfie. See our Payout Methods page.
How long does withdrawal review take?
Every request is reviewed manually by a real person, so timing can vary with volume. We aim to review requests promptly.
Is my ID document safe?
Yes — documents are stored in a protected location that isn't publicly browsable, and are only accessible to you and VantageTrip administrators. See our Privacy Policy for full details.

Still have a question? We're happy to help directly.

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